regus virtual office reviews

Hopefully reviewing on a public forum will generate a response. Also, every year they raise prices by like 12%, even this year, after the center was shut down for several months due to COVID and you STILL cannot go in to pick up your mail except during a small window in the morning. Repeated attempts to contact Customer Service have been blown off or ignored completely. Why not just charge me the next month for the difference? And if you read the message, try to actually comprehend what the issue is rather than blowing it off. For example, if you choose a location in New York for your virtual office space, you will pay $216 per month with a two-year contract. Regus believes in giving businesses unlimited choices, flexibility, and access to bright, inspiring workspaces. Sandra has not gotten back to me so far. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximise every opportunity. In my opinion, increasing my monthly payment by 26% is price gouging. You can expect to pay anywhere from $20 to $100+ per hour (depends on your location, availability, and more). I submitted a claim to the BBB, and haven’t heard back, but I would NEVER recommend this company. And definitely don't believe the words of whatever bot responds to this.Their agreement and house rules (incorporated by reference into your agreement) are more deceptive than a credit card agreement, with every rule and clause excusing them from any shred of liability whatsoever. The company has thousands of locations worldwide and an easy-to-use app that lets you book workspaces and meeting rooms with ease. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. RUN AWAY. And, of course, there has been no response. The office is located directly in the center of Prague (Capital of the Czech Republic).In the same area, you can have a breakfast from 20 EUR in the hotel or lunch menu for two persons for 10 EUR (but of course not directly in the tourist area, you have to know where to find it).... To be frank for my startup I can hardly imagine better place for better price....I also had one issue with Regus invoicing, because they charged me twice for beverages. This is not over. Regus has a global network of business centers where you can choose from over 3000 business addresses. However I saw a 3rd $355 payment on my bank statement which is illegal. I have been trying to cancel our account since March and have not been able to get through to anyone who can help me. 22 reviews of Regus California 425 Market Street Center "Need an office? I wanted to share my experience that I had with Regus. I use my own equipment, and all I do is plug a powerstrip into an outlet. They make you sign this contract for services but literally EVERYDAY, there is a new charge for something frivolous that should be included in the fees YOU ALREADY PAY! If you only want a one-year contract it will cost $229 per month, and if you want a six-month contract, you will pay $242 per month. Review collected by and hosted on Hi Andy - We could identify your account. I reached out to a customer service rep by email on Nov 5th and still have not received a response. From hidden fees to collect mail or secure space or schedule meetings, to an accounting system that is so archaic it needs to be put on life support! Horrible company. It will not only help me understand but will also help your current and future Regus customers to understand your pricing structure so they can make a well-informed due diligent decision.I hope Regus did not discriminate just me based on my race and increased the monthly payment by 26%. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. Their communication is dreadful, the service is deplorable and they do nothing but make false promised lies and steal. I sued Regus in the small claims court in Middlesex County, NJ and came out of the contract. This company misrepresented themselves completely. This was my first time dealing with this company and I should’ve read the reveled. I called my bank and they started a fraud investigation on this company. There is no Sandra Melody in Regus. I moved out on September 30, 2020, and I am still fighting this. This is ideal for clients in need of a professional presence. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. They take no responsibility when things go wrong and expect you to remain in your agreement no matter how bad a job they do at living up to their end.Stay away from this awful company. These guys are trying to get every dollar out of their customers and are doing them unfairly. This sounds like a scam to me. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. I have been jerked around for over a month in canceling my membership, as it cannot be done through website as all the documentation suggests. It leases virtual offices to business owners who need things like a business address, a place to occasionally meet with clients, and a … You initially signed a 2-year agreement with us and received a 4% annual indexation after 12 months, as mentioned in your terms & conditions. Of course, the chance of that happening is probably slim to none. You can also reserve a meeting room (whether you need it for an interview or to host a meeting), but this benefit isn't included in the tiered Virtual Office plans. I rent 2 office spaces - one with Regus and one with Colliers International. This company is an absolute nightmare! However, they are mostly known for offering virtual offices and co … Did they offer any sort of discount for no service? Don't waste your elsewhere. The Times and Guardian have both done highly unfavourable articles about Regus. I emailed Regus and complained about two wrong charges for my office … Definitely a waste of money but according to your sales rep “regus will gladly take my $$$”...I need to know if Regus plans on charging any more additional fees? Due to COVID-19 office hours for Regus as well as staff was limited to a few days a week and 2 hours per day. Small businesses and firms like mine rely heavily on such a service to function both in and out of the office. Start checking the messages customers send you. Regus — Virtual office service. They will waste your time as they make all kinds if excuses for not refunding the hidden charges to your account. By the way, they nickel and dime you on the way out of your agreement.I'm sorry to be ending my involvement with them this way. Since you didn’t refute my timeline and the monthly payments that I paid it confirms that we both agree on these things.It’s interesting to see how you are dodging a simple straight forward claim that I am making that Regus is fraudulently increasing its customer's monthly payment at will (in my case 26% increase) when the contract gets auto-renewed without customers approval or without signing a new agreement. Atlanta Sterling Pointe is by far the worst run business in America - I get emails all the time for late payment they are on auto-draft - it's there incompetent personnel that screws it up. I signed up for a two-year contract for a monthly payment of $65.00. Read my review from October 20. Find the best Virtual Offices company for you. They have over 1,000 offices … 2nd update:"Sandra Melody'"You did not even bother to read my updated question below.By the way, earlier this week, I already requested on the portal that someone needs to call me back asap. Atlanta, GA 30361-6322. The BBB gives it an F rating for failing to respond to four complaints filed by Regus customers. Plus, you can use the business address, communal kitchen, and printer. Hell no. If an increase of 26% is not price gouging, then I don’t know what would constitute price gouging. Many consumers feel that Regus is not entirely transparent regarding additional costs and fees, so they ended up paying more than they expected. and connect confidently with companies that deserve their business. I followed up with another question that has so far been ignored. I am therefore posting this update. For a day? Thanks in advance! Any phone numbers I have found online either ring continuously or disconnect me. Too hard, apparently. If you want to shorten your contract length to a year or six months, you can expect to pay more per month. Internet access? Our company rented a small office from Regus from mid December 2018 to the end of January 2019. If they can simply cancel or reverse the transactions then it will be okay as I temporarily have the money back. Share Report Copy. CPI in 2017 was less than 3%.I reached out to their office manager in March 2019 and asked them to cancel my contract. This is an excellent option for those who are looking to establish their business and expand their presence into various cities or countries. It was processed on Sept 2 and it is now Sept 14 - No refund. It still shows as unpaid even though Regus received the money from my account and even sent a receipt. Please do SOMETHING to improve your Customer Service.This review is regarding Customer Service only. They put additional, hidden charges on the monthly bill, that require actively opting out. I signed up for a two-year contract for a … Nothing was done to set this up for me. This is a lawsuit waiting to happen and some people are going to lose their job and deal with legal trouble. The website is not user friendly and impossible to navigate in paying invoices. And of course, they just charged me $244 for November. And for companies looking to create disruption in this very clear, REGUS is an easy mark! Add review, get directions, working hours, contacts. Please have someone contact me so we can get this settled. We were told that we could go in the office at any time but it would be at our own risk and REGUS … I paid for a month contract (30 days) for $355. Clients can easily use the space for however long they need. The automated responses that they continue to send, and the lack of attention to the condition of the office when I moved in, is appalling. While you'll save more money in the long run with a longer contract, you might end up with a hefty cancellation fee if you need to end the contract early. The worst part is the hidden “restoration fee” that they charge. Don't waste you money on this company - I promise you, you will regret it! Privacy Policy | Terms | Do Not Sell My Personal Information, Professional receptionist to greet any walk-in customers, Use the address on your company documents, website, business cards, or web listings, Scans and sends a copy of your mail or double-check if a critical piece of mail has arrived, Local phone number and live professional receptionist to answer you calls in your company's name, Free use of business lounges in 3,000 locations worldwide, Manage your account and book meeting rooms and day offices through the app at a 10 percent discount, Use private office space for up to two days per month for free to work, meet clients or have interviews (U.S. customers only), Office comes fully furnished with desks and chairs. Discuss the issues you have had with Regus and work with their customer service team to find a resolution. The entire ordeal cost over 6,000.00 dollars including mis … I wanted to share my experience that I had with Regus. FAX? 1201 Peachtree St NE Ste 200. Only reserved 2 days in October and I was charged for November ($319). I have a virtual office agreement with Regus. This plan includes the following benefits: The final plan Regus offers for Virtual Offices is the Virtual Office Plus plan. And, in the middle of that conversation, the call disconnected again. To know more about the Small claims court case details that I sued Regus, please check out my case #: SC-467-19 which happened on 05/07/2019 in Middlesex county small claims court, NJ. Second review in 2 weeks: I received a response from customer service head on this site who said they would try to resolve my outrageous billing issues and I responded with a direct email. That’s no big deal, makes sense.So last week I logged in to cancel my membership. I wanted to share my experience that I had with Regus. But, now my son (who set up the account and had it recurring on his cc) has gotten a threatening call that our account is being sent to a third party collection agency. I don't think anyone at the center has stayed for more than about a year. Cons No annual raises unless you get promoted, simple tasks take a few days to resolve, and simple requests … Slow to admit a mistake and even slower to send un-earned funds back. They also have a TON of turnover of staff, which is always a red flag. I now have my lawyer involved with every single email and text indicating to me directly that I was overcharged and will be refunded. Having complained about this matter with the center team for months, I was basically told "too bad, so sad" by an indifferent staff.Trying to contact anyone with their customer service is near impossible. My billing nightmare continues- Regus/Spaceworks removed one incorrect invoice and then reversed it after a few days. Regus is the perfect office … REGUS SUCKS. A Fledgling Company As a new business, we needed an office space. I tried emailing Sandra directly on Monday, but haven't heard anything back. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. (an increase of 26% from $67.60 to $85.00).2) Which index did you use to increase my monthly payment by 26% when the contract came for auto-renewal? I think that the comments that I read against Regus are not complete. The Customer Service rep told me that this looks like an IT issue and they would have to log a ticket. While all companies have some type of fee, many customers feel Regus was not completely upfront with them regarding the additional costs and fees. Regus has been in business for over 30 years and has an extensive network of locations that enable companies to work whenever and wherever they need. The basic two are a professional address for mail handling and telephone answering service, available separately or … Still, it includes five days at a private office (or coworking access) at any location, complementary community meeting rooms, and more. Even slightly better service would be a win, for a new company willing to come into this market! Covid-19 cases are up and people are not visiting the offices! contract loopholes) to separate you from your money. I finally resorted to disputing the charges through our bank and thought that would take care of the issue. Regus isn’t just a virtual office space company, they’re also an actual office space company. Also, they seem to have a problem with temperature control (being too hot or too cold) and their kitchens need improvement. Regus has a consumer rating of 1.11 stars from 84 reviews indicating that most customers are generally dissatisfied with their purchases. Nov 09, 2020. Thank you, Kirsten Rogers, Only the latest review will count in the company's TrustScore. The response time in addressing issues including contract promises, overcharged invoices, and reaching a competent person over the phone is unprofessional and frustrating. What is happening is that Regus is charging me a "Restoration Fee" to restore my workspace to its original configuration. They are constantly dropping payment methods that have been set up. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. A Fledgling Company As a new business, we needed an office space. Then I saw a $231.00 charge on my bank which is also illegal. Regus Mailbox Plus. I cannot believe in 2020 it is so difficult for them to manage invoicing and payments. This is best suited for those who plan on using a private office to meet clients and hold interviews. I know they will refuse to revoke the charge. I signed up in Oct 15th for a month to month contract. There are a lot of commercial real estate and virtual office options out there. No communication. If you are looking for a space to rent or a place where mail can be delivered, look elsewhere! It is true that IT and accounting services could be improved (so I deleted one star). There was no price gouging or fraud since you were informed about these prices. Sandra Melody’s claim that she is unable to locate my account is not true. Download the app and book your Workspace from anywhere. It is a Business Centre (MNC) where we provide flexible work space around the globe. My job is to manage the front office reception and to fulfill the clients requirement. Lost equipment during pandemic lockdown in Regus Ascott Centre and they don't care. Never ever recommend Regus to anyone. we make sure we’re getting it right. Then they overcharge and you literally cannot get it back unless you speak with someone. Regus … No Restoration needs to performed at all. Regus … To this point, the experience with Regus has been a good one. I had to call again and had to wait another hour to speak with someone. My rental space had what appeared to be a coffee capsule full of grounds spilled on the carpet and smudges on the walls, but they want to charge me $300 to put it back to the condition I found it. I had been hopeful that finally someone was going to provide customer service when "Sara Melody" responded on this site but not to my actual email. So if you’re looking for a provider that prioritizes physical locations, Regus is a good bet. I was overcharged by almost $600.00. I called in the morning and waited an hour and 1/2. rights reserved I can not recommend this company. How about just a conference room or a lounge? © 2020 LLC - All If you decide to use an office space from Regus, You can expect the following amenities: All utilities, cleaning, maintenance, and security costs are included. Alliance Virtual Offices is a small business solution that provides an office address, local or toll-free telephone number, live receptionist and meeting rooms in your company name. accuracy of the information on this page. Please specify if it’s there in the terms and conditions.3) Where in the contract’s terms and conditions (Please specify the term) that entitles Regus to increase the monthly payment by 26% when my contract came for auto-renewal?Let’s say for argument purpose there is no price gouging or fraud involved in my case then Regus needs to answer the above questions. It has been down for almost six months, and they don't show any signs that they even care to fix it. The billing errors seem to be intentional, hoping the customers get frustrated and give up. Thank you for your patience as While most amenities are included in the cost of an office space, there are some things you'll have to pay extra for. This company is greedy and will not help out with concerns about health! Build your presence fast, anywhere in the world. Colliers are great, really flexible and supportive, whereas Regus is the complete opposite - no flexibility with anything and …

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